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Product Returns and Exchanges

Return and Exchange Policy

This policy covers courtesy returns and exchanges by customers of all qualified products sold by Implant Logistics with the exception of products derived from human tissue and patient specific products.

 

Return Policy

A purchaser may return any qualified product within 60 days of invoice date. The product must be returned in its unopened and unaltered original packaging.

 

Exchange Policy

A purchaser may exchange any Implant Logistics Implant as long as the product has a minimum of six months of remaining shelf life and is otherwise in resalable condition. The product must be returned in its unopened and unaltered original packaging. If the replacement products are of greater value than the returned products, the purchaser will be charged the price differential.

All other Implant Logistics manufactured products maybe exchanged within 365 days of the invoice date. (e.g. abutments, analogues, healing caps etc.) The product must be returned in its unopened and unaltered original packaging. If the replacement products are of greater value than the return products the purchaser will be charged the price differential.

*Freight charges will apply to all returned and exchanged product shipments.

Please complete the form below to request an RMA number.

ORDER INFORMATION


Product Information & Reason for Return

Dead On Arrival
Faulty, please supply details
Order Error
Other, please supply details
Received Wrong Item
Yes
No