Terms & Conditions
Security Policy
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Return and Exchange Policy
This policy covers courtesy returns and exchanges by customers of all qualified products sold by Implant Logistics except for products derived from human tissue and patient specific products.
Return Policy
A purchaser may return any qualified product within 90 days of invoice date. The product must be returned in its unopened and unaltered original packaging and have a minimum of 6 months before expiration if applicable. Unless otherwise requested returns result in a credit to the customer’s account. If a refund is requested there will be a 15% restocking on the return. Anything after 90 days will qualify for exchange only.
Exchange Policy
A purchaser may exchange any Implant Logistics Implant if the product has a minimum of six months of remaining shelf life and is otherwise in resalable condition. The product must be returned in its unopened and unaltered original packaging. If the replacement products are of greater value than the returned products, the purchaser will be charged the price differential.
All other Implant Logistics manufactured products may be exchanged within 365 days of the invoice date. (e.g. abutments, analogs, healing caps etc.) The product must be returned in its unopened and unaltered original packaging. If the replacement products are of greater value than the return products the purchaser will be charged the price differential.
Freight charges will apply to all returned and exchanged product shipments.
Warranty
The adjustable torque wrench is warranted to be free from defects in material and workmanship for a period of one (1) year from the date of purchase. This warranty only applies if the product has been operated in accordance with the instructions of the implant system manufacturer. The warranty will not apply if the product has been subject to abuse or misuse, nor does it apply to normal wear. Sole liability under this warranty is limited to repair or replacement, at the option of the manufacturer, of the defective product. No other warranties are expressed or implied. Any defective product must be returned to the factory (freight pre -paid) with proof of purchase enclosed.
Please complete the form below to request an RMA number or contact our customer service at 608-498-4855.
